So, yeah, it works on the PlayBook

Saturday, April 23rd, 2011

Since the release of the BlackBerry PlayBook on the 19th, some customers have been wondering if the offline mobile access for Heap CRM and Torch Project Management is compatible. I can confirm that it is:

Heap CRM's Offline Mobile Access on BlackBerry PlayBook:

Torch Project Management's Offline Mobile Access on BlackBerry PlayBook:

This means you get to choose the tablet you want. Heap's/Torch's offline mobile access is compatible with iPad, Android tablets, BlackBerry PlayBook and HP TouchPad.

Mobile Offline Access on Firefox Mobile (Torch Project Management)

Thursday, April 15th, 2010

The offline mobile interface for Torch Project Management now works on devices that run Firefox Mobile (most notably the Nokia N900). This is the very same software that you can run offline on your iPhone/iPod Touch, Android device, Palm Pre/Pixi or iPad.

To use the software offline, just go the mobile address (YourSubDomain.mytorch.net/m/). You will be presented with a warning:

Once you accept, click to bookmark the site.

Depending on the dimensions of your device, you will either get the tablet or the phone version of the software.

Filter Lists in Torch Project Management Offline Mobile App

Friday, November 6th, 2009

Filtering a list of items in the offline mobile version of Torch Project Management is now as simple as just typing in what you are looking for. At the top of any list view is the filter bar:

Torch Filter 1

Once you start typing in the box, the non-matching items simply disappear:

Torch Filter 2

Filter Lists in Heap CRM Offline Mobile App

Friday, November 6th, 2009

Filtering a list of items in the offline mobile version of Heap CRM is now as simple as just typing in what you are looking for. At the top of any list view is the filter bar:

Heap Filter 1

Once you start typing in the box, the non-matching items simply disappear:

Heap Filter 2

HTML5 Apps and Why I think this is the Future of Mobile

Thursday, August 6th, 2009

Over the last 24 hours I've received some concerns about the new HTML5 mobile interface for Heap and Torch. Confusion is to be expected, especially as of this post's date there is really only four HTML5 apps of this type in use, so Heap or Torch's Mobile interface is likely the first such app people have come across. This post is to clear up some misimpressions and to explain why I think this is the future of all mobile productivity apps.

How does an HTML5 application start?

After you click the Heap or Torch icon on your home screen you will see the following sequence of screens:

App Loading Sequence

There are a few key points:

  1. The interface becomes available to you as soon as the data is loaded from the local database (regardless of your online state)
  2. The sync process runs in the background so you can continue to view/create content while it is working
  3. The application itself runs directly off the device

How does the upgrade process work?

Whenever you are on the Internet and are using an HTML5 app, your device checks a small text file called the "manifest" to see if it's version is the same as the current version on the server. If not, it downloads the new application files to the device (in the background). The next time the app starts up you will be using the new version.

Future Compatibility:

But perhaps the most important point is that the new HTML5 apps are not iPhone/iPod Touch or Android specific. There is not one line of platform specific code, it all conforms to the HTML5 draft spec.

Now compare the above to a native iPhone app:

  1. It only works on the iPhone / iPod Touch
  2. Upgrades require being submitted to Apple for approval (which takes some time) then installed by the user through Apple's App store
  3. Which (item 2) causes an issue of multiple versions of the app being in production at any given time because some users won't upgrade. This results in having to leave old "hooks" open in the server version of the application.

Downsides:

At current there are two issues:

  1. It doesn't work with the iPhone 2.x software
  2. It doesn't work with the Palm Pre

For iPhone users the upgrade is free, so there is really no reason not to upgrade. For iPod Touch users it is $10.

While the Pre implements some of the HTML5 spec, it doesn't implement all of the methods that the apps need (but once they are it will just work).

Offline Mobile Access in Heap CRM

Wednesday, August 5th, 2009

I'm pleased to announce a major new feature for Heap CRM: Offline Mobile Access. You can view messages, comments, uncompleted events, people on your active prospects regardless if you have an Internet connection. You can also add content (messages, events, people) and check-off events while offline.

But what is perhaps more exciting is how this is accomplished. Inspired by the great work done by the Gmail team and the support for HTML5 and Gears on the iPhone 3.0 and Android platforms, this mobile interface behaves like a hybrid of a web app and a native app. Like a native app it’s crazy fast and operates offline because the software and data is located on your device. However, like a web app it can be updated on a regular basis (without the user having to upgrade) and it works on a number of devices. In fact, as more devices support HTML5 they will “just work” with this new interface.

More >

Offline Mobile Access in Torch Project Management

Monday, July 27th, 2009

I'm ecstatic to announce a major new feature for Torch Project Management: Offline Mobile Access. You can view messages, comments, uncompleted events, time entries on your active projects regardless if you have an Internet connection. You can also add content (messages, events, time entries), check-off events and change the pin condition on messages while offline.

But what is perhaps more exciting is how this is accomplished. Inspired by the great work done by the Gmail team and the support for HTML5 and Gears on the iPhone 3.0 and Android platforms, this mobile interface behaves like a hybrid of a web app and a native app. Like a native app it's crazy fast and operates offline because the software and data is located on your device. However, like a web app it can be updated on a regular basis (without the user having to upgrade) and it works on a number of devices. In fact, as more devices support HTML5 they will "just work" with this new interface.

More >

Also works on Android!

Saturday, September 27th, 2008

This isn't a new feature, but I've received enough questions about it I thought it was time for me to clarify. The iPhone web interface for both Heap CRM and Torch Project Management works perfectly on Google Android.

The truth is what we referred to as "iPhone optimized" was never optimized for the iPhone, it was optimized for a particular resolution. However, until the release of the G1 (the first Android phone) earlier this week this was really splitting hairs: the iPhone had the only browser powerful enough to provide the type of user experience that Heap CRM and Torch customers should expect. Android has the very same rending engine as the iPhone; which means it will work just as well.