Heap CRM and Google Voice

Thursday, January 28th, 2010

Heap CRM has imported Google Voice Mail and SMS messages for some time now. When you e-mail a message Heap uses the from phone number to search the prospects and attempt to make an association.*

But, as of the 25th of January, the integration got whole lot better. With the use of the Google Voice Chrome Extension all phone numbers are remapped to Google Voice:

* Actually, there isn't anything special about Google Voice, Heap always tries to make associations based on phone numbers it detects in e-mail messages.