New Enhanced Search in Heap CRM

Wednesday, October 31st, 2007

We've just added Boolean searching to Heap CRM. Now don't worry you can still do a simple search or search by sound. But now you can be even more specific with your searches (if you choose).

Let's say I want to find all messages with the word design; simple enough, just type it in.

Boolean Search 1

Alright now let's say I want to find all messages with design but not the word direction. Ok just put the - operator in front of the word.

Boolean Search 2

Ok, now what if you just want the messages with direction to be lowly ranked and but not be eliminated entirely. Just use the ~ operator.

Boolean Search 3

Other operators include (operators are placed in front of words):

  • + Indicates that the word must be present
  • - Indicates the word can not be present
  • ~ Indicates the word should decrease the rank of the result
  • < Indicates the word is important, but not as important as other words
  • > Indicates the word is more important than other words

You can also search using a wild-card. So if you want to find all variations of apple you could search for apple* and you would find apple, apples, applesauce, etc.

If you want to search for a specific phrase just put it in double quotes (e.g. "search phrase").