Today, we are releasing a few new features to help make our power users even more productive in Heap CRM. There is a total of five new e-mail commands:
[template:Name of event template]
Fires an event template against the associated prospect
[add category: Name of Category]
Adds a category to the associated prospect
[remove category: Name of Category]
Removes a category from the associated prospect
[add user: Name of User]
Adds a managing user to associated prospect
[remove user: Name of User]
Removes a managing user from the associated prospect
All of these commands can be included in e-mail messages sent to message+… and event+…. You can have as many of each as you want.
Additionally, these commands can be included in E-Mail templates (or any e-mail sent out of Heap), messages sent to the WebHook and much more. (This means you can have an e-mail template fire an event template which in turn creates more events that fire another event template; our number one feature request from our power users)