Archive for January, 2009

New Torch Dashboard

Saturday, January 24th, 2009

Torch Dashboard

Now all of the features of the four individual dashboards are in one. Each section can be expanded or collapsed and Torch will remember which is opened and closed when you come back.

You can also view all items across all active projects (that you have access to) or just view pinned items (again, Torch will remember these settings).

Ben’s Personal Blog

Thursday, January 15th, 2009

Because so many people subscribe to the company blog for updates to Heap and Torch, I've been reluctant to post about side topics. So, I started to start a personal blog.

Right now, I have an example of how to use Heap's Simple API, a discussion of the new iMovie and the Peek. This is pretty representative of what I want to cover: basically anything that is connected in a way to the use of web apps.

The company weblog will continue to be the place for updates.

Enhanced Round Trip Search Results

Saturday, January 10th, 2009

You can now use any feature available in Heap's search engine when round trip searching.

So from an e-mail client let's get a category (using a bucket selector):

Project Search

And we get back:

Project Results

Learn more about round trip searching ...
Learn more about Heap's powerful search system ...

An Entirely New Dashboard for Heap CRM (Now with Sections)

Tuesday, January 6th, 2009

This is the new dashboard for Heap CRM:

Heap CRM New Dashboard

This is a complete redesign of the Heap CRM dashboard, so let’s start big picture. The new dashboard is broken up into sections:

  • Overdue
  • Upcoming (Uncompleted) Events
  • New Two Weeks
  • Recent Prospect Activity
  • Upcoming Prospect Activity

Each section can be collapsed or expanded using the “+” or “-” on the far right and Heap will remember which sections are expanded and which are collapsed. If you have more than 20 items in a given section you will see a “Load more …” button which allows you to load more items for that section.

The “Event Selector” in the top right controls which events show up in the sections “Overdue,” “Upcoming (Uncompleted) Events” and “Next Two Weeks.” The event selector contains the following:

  • All Events
  • Associated to My Prospects
  • [Your Calendars]
  • My Calendar

“All Events” contains every event that you have access to (so any event on any of the calendars, on your “My Calendar,” associated to prospect or associated to a message). “Associated to My Prospects” contains any event where the event is associated to a lead, opportunity, customer or archive where you are one of the managing users.

Overdue and Upcoming Events Sections

Both the “Overdue” and “Upcoming Events” sections list uncompleted events. “Overdue” shows events that are past due and orders them with the most recent events at the top. “Upcoming Events” shows events that will occur in the future starting with the events closest to today.

These sections contain a number of new features showing different information about the event in question (indicated in the above image). Make note of the ability see additional information about the associated prospect. This allows you to accomplish the task without having to switch pages to get contact info.

Next Two Weeks

Just like the “Overdue” and “Upcoming Events,” the events that “Next Two Weeks” shows is determined by the “Event Selector.”

In general this section should be familiar to most Heap users, however, there is one condition which is a bit odd. If you create an event while “Associated to My Prospects” is selected but the event you create isn’t associated to one of your prospects, the event will appear to vanish. The event was created, but it won’t show because it isn’t associated to one of your prospects. You can see the event by changing to “All Events” or “My Calendar.”

Recent Prospect Activity and Upcoming Prospect Activity

“Recent Prospect Activity” and “Upcoming Prospect Activity” show leads, opportunities and customers where you are one of the managing users. For each prospect you will see contact info as well as the five most recent messages.

"Recent Prospect Activity" shows prospects based on recent message activity while “Upcoming Prospect Activity” shows prospects based on how soon there is an uncompleted event for the prospect.

Other Updates

There were other updates to Heap CRM today including:

  • The prospect page now remembers which sections are collapsed or expanded
  • Updates to iCalendar feeds
  • General bug fixes