You can now view files (which are attached to messages) in Google Docs with a just a click from Heap CRM or Torch Project Management. Once you have setup a connection to your Google Docs account, supported files will show up like this:
Once you click on the button, you will see this for a few seconds:
Then you will be forwarded to the document in Google Docs.
You can signup for a Google Docs account at http://docs.google.com.