Text Smarts

So, everyone knows any text area in Heap CRM can include images, hyperlinks, formatting and a lot more using the formating guide. But did you know that in addition to automatically identifying phone, e-mail and web addresses, Heap can recognize FedEx and UPS tracking numbers? Or, recognize usernames for AIM (AOL Instant Messenger), Yahoo! Messenger or Skype? Let's see this in action. Below is a typical e-mail:

Welcome Kit E-Mail: Demo for AIM, Yahoo, Skype and Tracking Numbers

If you click on the tracking number it takes you to UPS' tracking details. Clicking either the Yahoo! or AIM links will open a new chat. And, of course, clicking on the Skype link will make a call.

2 Responses to “Text Smarts”

  1. Soft Review » CRM Identifies UPS tracking Numbers, AIM, Skype and Yahoo! in any Text Area Says:

    [...] read more | digg story [...]

  2. WBP SYSTEMS / Weblog » Blog Archive » New Address Data Detector in Heap CRM Says:

    [...] Text fields in Heap are extremely smart. They of course detect things like e-mails and websites, but they also detect more exotic items such as UPS numbers and chat clients. [...]

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