So, everyone knows any text area in Heap CRM can include images, hyperlinks, formatting and a lot more using the formating guide. But did you know that in addition to automatically identifying phone, e-mail and web addresses, Heap can recognize FedEx and UPS tracking numbers? Or, recognize usernames for AIM (AOL Instant Messenger), Yahoo! Messenger or Skype? Let's see this in action. Below is a typical e-mail:
If you click on the tracking number it takes you to UPS' tracking details. Clicking either the Yahoo! or AIM links will open a new chat. And, of course, clicking on the Skype link will make a call.